Check out all of our safety measures in place below
We have strictly limited the number of tickets on sale each day and split them into morning and afternoon time slots to spread visitors throughout the day and keep you safe. ALL visitors, including season ticket holders, will need to book their tickets online in advance. The day will of course, therefore work a little differently and our activity schedule will be different to normal as well.
Our team has been busy preparing the farm to ensure that we can uphold social distancing, minimise all hard surface contact points and further increase hygiene and cleaning across the site – making it a safe and enjoyable space for everyone.
As you'd expect, your visit to Pennywell will feel a little different to normal but STAYING SAFE IS EVERYONE’S RESPONSIBILITY. If we all do our bit, we’re hoping that things will get back to normal really soon.
Please remember, this is just the first stage of reopening and we’re all doing our best to adapt to the new ‘normal’.
Before you arrive
-Book online - We’ll be limiting numbers and asking ALL visitors to book tickets online in advance. Even if you are a season ticket holder, we’ll need you to book online so we know you are coming (season ticket holders will receive a separate email with booking instructions). We have split tickets into morning and afternoon time slots to spread visitors throughout the day and keep you safe.
-Stay up to date - Before leaving home, make sure to check our website and social media channels for the most up to date information.
-Contactless payments only - Across the whole site, we will be cashless.
-Face masks- Please bring a suitable face mask or covering to wear in all undercover spaces.
-Please don't visit - If you are self-isolating or if you or anyone you’ve been in contact with is displaying symptoms of Covid-19, we would ask you not to visit. We’ll look forward to seeing you soon but right now, stay home and stay safe.
When you arrive
-New signs - Pay attention to the new signs and floor markings around the farm which have important safety messages and instructions.
-Temperature checks - Non-invasive infrared temperature checks will be a condition of entry and any guest displaying a high temperature associated with a fever will not be permitted on site. Any temperature of 38C or above will be deemed too high and the entire group/household will not be permitted on site.
Social Distancing on the Farm
-Hygiene screens - New Hygiene screens have been installed to ensure a safe distance between visitors and our Team
-Social distancing markers - You will see clear markers and signs within queues to allow for social distancing, including at the entrance, on our rides, toilets and food outlets.
-Picnic areas - Our outside and undercover picnic areas have been reconfigured to allow for safe social distancing between tables.
-Activities and animal experiences - Many of our activities and animal experiences will not be available. This is to keep both our visitors and team safe by avoiding people gathering in groups in one area. We will share the morning and afternoon schedule available for visitors to enjoy in due course.
-Our rides - There will be three FREE farm rides (Rainbow Railway, the Big Tractor Trailer, the Red Rocket) available for you to enjoy. You will be required to sanitise hands before riding. Regular cleaning will take place throughout the day and modifications have been made to allow for social distancing.
Hygiene and cleaning on the Farm
-Enhanced cleaning - As an award-winning farm attraction with plenty of animals, we already have robust daily cleaning procedures in place. These procedures will be enhanced to focus on high traffic areas and touch points.
-Handwashing - We have 46 places to wash your hands on-site, most of which are on sensors so there is no need to touch the taps. Regular hand washing for 20 seconds with warm water and soap remains the most effective way to reduce the spread of infection. This is already a message you hear a lot at Pennywell as we like happy, healthy farmers but you will likely hear reminders a little more than usual!
-Hand sanitising - Hygiene stations providing hand sanitiser will be readily available across the farm for you to make use of.
-Deep cleaning - We have introduced new deep cleaning measures in line with government and industry advice in the event that a person reports symptoms consistent with Covid-19.
-Use of protective equipment - You may see some of the Pennywell team in Personal Protective Equipment for some of their tasks to protect them and you. This includes face masks, gloves and eye and face protection. We would also request that you bring a face covering to wear in all our undercover spaces!
-Food outlets - Our main café will be closed initially with our Coffee Cabin and Noah’s Barn open, offering a selection of hot drinks, cold drinks and cakes and snacks available for take-away. Cutlery and condiments will be provided on request.
Stay safe together!
As with our team, we ask all visitors to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue and binning it and ensure regular handwashing throughout the day!